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Plumbers Case Studies Nottinghamshire, Derbyshire, Ashbourne
Testimonials
from Satisfied Plumbing & Heating Customers
Testimonials
Most of the testimonials and reviews we receive from happy (and warm!) customers are supplied through google. Google reviews are easy to see on the search engine and in their search results, but you need to be logged into a google account to provide a google review.
We recommend that you read some of the reviews we’ve received to get an idea of the level of quality we provide and how our customers feel about it. If they’re not happy, the reviews they leave are the best place for us to learn more about how we can improve our service.
So far, we’ve lived up to our promise of quality and customer focus and we think this is reflected in the reviews we’ve received.
If you decide we’re right for your heat pump installation, gas boiler service, repair or replacement or plumbing job and you want to leave us a review afterwards, we’ll supply you with a link so that you can express how you think we did.

Pamela Spooner
4 months ago
On time, clean and thorough. I will use this company going forward. Amazing job. Heat pump working so much better. Thanks to Seth and Harry.
Jaedoo Park
4 months ago
I am satisfied with their professional and reliable service. I highly recommend this company.
Jill Bostock
4 months ago
More than happy with the service received from TTHC. Booked to have two boilers serviced. They came when said, professional and friendly plumbers, happy with the job done at a reasonable price. Would definitely recommend for all plumber work.
Ivan Voutchkov
4 months ago
Excellent work. New boiler installed and all relevant electric connections were updated. Would definitely use again. Thank you
Ben Littley
4 months ago
Professional, friendly and efficient. Great Comms and happy to give some general advice about our quirky central heating system. Would recommend and use again.
Allison S
5 months ago
Quick and efficient. Friendly and helpful. would recommend
Jeni Wild
5 months ago
Charlie and Noah did a thorough check of our heat pump. They were polite, friendly and communicative. We continue to be impressed with the service provided by The Thermal Heat Company. Thanks.
Amanda Reid
5 months ago
We have used Seth a couple of times over the past 12 months. He has repaired a radiator leak, replaced a broken shower tray and most recently replaced the combination boiler. It broke over the Christmas period but we were able to limp along until the Sunday after Christmas when it stopped working and tripped the electricity fuse box. Called Seth Monday morning and he was there within the hour. By the afternoon we had a detailed quote by email with a timeline starting the next morning. He arrived as promised on the Tuesday (new years eve) and by the time he left we had hot water and heating. Called back Thursday to do a bit of snagging. Absolutely exemplary service from start to finish. Highly recommended for any of your plumbing needs.
Lucy Russell
5 months ago
Excellent service, Charlie and Harry were polite, courteous and arrived on time.
Liam
7 months ago
Had a new boiler fitted very happy with how they looked after the house and made sure everything was working correctly even staying past their working hours to make sure our home was nice and warm. Would highly recommend Seth and his team 10/10 on service will be the only company I’ll use in the future.
Aman Mand
7 months ago
We have used Seth a few times now. He fitted a new boiler system, new toilets and now fixed a leak under the sink. We wouldn’t trust anyone else for our plumbing and heating. He is reliable unlike other plumber we have spoken to previously. He turns up on time as agreed and answers calls and messages in between. He is trust worthy! He has been left in my home unsupervised. I wouldn’t use anyone else for any heating and plumbing issues.
Dan S
7 months ago
We have dealt with this company since its beginnings and we happily recommend them. We have always found them to be friendly and conscientons. No matter how big or small the job is, Seth and his team deal with it cheerfully with their usual competence. Colin S
Rosi Yule
7 months ago
We had a leak in copper piping buried deep in the floor. Seth came out very quickly to partially drain the system and apply inhibitor and leak sealant as a potentially less destructive solution than taking up floors. Seth is always very helpful and happy to explain what he is doing. A clean, tidy and professional contractor who turns up on time and communicates quickly with a quote and invoicing. We are not sure yet whether the sealant fluid has fully solved the leak, only time will tell. Happy to recommend.
Nicholas Sadler
8 months ago
Great experience from The Thermal Heat Company from start to finish. Highly professional team, came at short notice and fixed our boiler issue promptly. Thank you so much.
Susie Moore
8 months ago
Seth has been brilliant He has replaced a 3way valve serviced the boiler and connected a new thermostat Kept updated with arrival times very punctual and did an excellent job Very reliable tradesman
Joel Foster
9 months ago
Seth and the team installed our boiler last year, and it’s just had its first service. Great service from start to finish, and very reasonably priced. Couldn’t recommend these guys enough!
Graham Green
9 months ago
Seth helped us through the process of changing from a gas boiler to a heat pump, adding underfloor heating to our new extension and replacing our hot water tank. His knowledge was invaluable and his enthusiasm showed through. We particularly appreciated that Seth was keen to take on apprentices, passing on his knowledge and building his team. There were some slight errors made but all were professionally rectified before the job was done. The system has worked perfectly from day one. Well done to Seth and his team.
Kate Stoddart
9 months ago
Aside from the service, which is very good, the best thing about THC is their communication, at all parts of the job - pre contract, day to day, and checking. They tidy up brilliantly and they bring a good atmosphere onto the site. Seth was flexible as we wanted something customised, gave us the pros and cons for us to decide.The after care service is brilliant too. I would highly recommend this company.
Mark Romaine
10 months ago
Excellent service best out there
Ann Sadler
10 months ago
I had the Thermal Heat company to service my boiler and they did a great job, the guys arrived on time , were polite friendly and professional. I I would highly recommend Seth’s company and will certainly use them again
Lemony Fab
1 year ago
Excellent on time service, good customer care and communication throughout. The team worked cleanly and efficiently and explained everything that they did. Highly satisfied and would recommend!
Rob M
1 year ago
Had a really great experience with the Thermal Heat Co. Seth was really helpful, arrived on time both when he came to assess the problems and when he came to fix them. He was efficient, fixed the faults, and gave me some helpful advice too. The work he did was really good, neat work, no mess, and the new shower, pressure regulator and hammer arrestor are all working perfectly. I'm very happy to recommend Thermal Heat Co. and will definitely go back to them next time I need some plumbing work or their other services.
Abi Rothe
1 year ago
Seth and his team are next to none! Goodness me and I pleased my friend recommended them to me! Seth first came across as incredibly knowledgeable and passionate about what he did and the work he does in his company. He was very quick to get a date in for us, which we were very for, as our boiler had broken. The updates via email and text of arrival times and dates have been really helpful! During the day and a half work Seth and the team did at our house, they were very thoughtful about shoes on the carpet and put down a piece of material which covered the stairs, which meant no shoes on the carpet, something we were very thankful for. They worked incredibly hard and didn't rush the job. In fact, they came back the next day as they weren't quite finished. We had a slight leak in one of the pipes when the work was finished. I let Seth know and he got back to me within minutes. He then came the next day to fix it. Couldn't recommend Seth and his company enough! I will be sure to book the annual boiler service with them. They know what they are talking about, have experience and for the money, you're getting a bargain. I will be recommending them to everyone I know!
Fran Morris
1 year ago
I have used this company twice. This time to fit a kitchen tap. Charlie arrived on time, he was professional and friendly. He cleared up after the work, he also text the next day to ask if all was well (it was). I unconditionally recommend this company twice.
Maria B
2 years ago
Excellent service & very happy with installation of our new Combi Gas Boiler from The Thermal Heat Company. We were impressed with the time scale from start to finish. Clean job, stress free and great service. We have no hesitation in recommending Seth & Charlie. Many thanks again!
Robert Young
2 years ago
Seth replaced a defective boiler and carried out thorough pressure testing of the system. Very professional service and clean workmanship.
Jill Louise Gibbens
2 years ago
Seth as done several jobs for us from installing a shower, radiator, smaller pipe work and servicing boiler. Seth is professional, informative and reliable. I would definitely recommend The Thermal Heat Company.
Brenda Pickering
2 years ago
We had our boiler serviced and they were very thorough. Friendly service too.
Arthur Malins
2 years ago
Seth came to survey our house for a potential heat pump installation. While my wife and I decided for a variety of reasons not to proceed with installation at that time, Seth gave very good advice regarding what heat pump installation would entail, allowing us to make an informed decision.
Andy Cox
2 years ago
This is the second time we have used The Thermal Heat Company. Seth replaced our taps and radiator. He did a great job, was polite and explained everything he was doing. He was very informative and helpful. We would recommend him and use again. Thanks.
Grant Knutton
3 years ago
Seth came and installed a new basin tap and fixed a leak quickly for us. Very polite and professional. Would definitely use again!
